A: All the products we have in stock are marked as “In Stock” on the product page. If it’s not, there is a chance that we don’t have it available. You can also give us a call and ask for our lead time.
A: To confirm the ETA on a product you can contact us via chat, phone number, or send us an email at info@jemsecurity.com.
A: Yes, you can set a Stock Notification on the item’s page.
A: With the [b]“Quick View”[/b] feature on our website, you can add products to a personal quote. You can also request a quote by contacting our team at info@jemsecurity.com.
A: Login to your profile, go into [b]Purchases > Reorder Items[/b] and check the items you need to reorder.
A: For technical assistance, one of our sales representatives will be happy to help you out. You can give us a call or contact our team at info@jemsecurity.com.
A: Login to your profile, go into [b]Purchase History[/b] and check the order you need an update.
A: Login into your profile and check it. If it was shipped, there will be a tracking number.
A: If you haven’t checked out yet, log in to your profile. In the Overview section, you’ll be able to see the addresses and change them if necessary. If your order was already placed, please contact us by phone or at customerservicegroup@jemsecurity.com.
A: If your order wasn’t shipped yet, it can be expedited. Please contact our Customer Service team at customerservicegroup@jemsecurity.com to request expedited shipping.
A: Yes, we ship worldwide. Please contact our team at info@jemsecurity.com for more information on international shipping.
A: Yes, if your order is partially in stock and you don’t want to wait for the back-ordered items, we can do partial shipping for you. Give us a call or contact us at customerservicegroup@jemsecurity.com.
A: Our customer service team contacts all customers with back-ordered items, to give them an updated ETA. You can look in your email Inbox for that information. If you don’t find the answer you are looking for, please contact our Customer Service team at customerservicegroup@jemsecurity.com.
A: You can request a cancelation by contacting our Customer Service team at customerservicegroup@jemsecurity.com, or alternatively, give us a call.
A: Login into your profile and check it. If it was shipped, there will be a tracking number. You can click on the tracking number, and you'll be redirected to the tracking page.
A: If the tracking number was created in less than 24h, please wait a couple of hours and check the tracking number again. After picking up, some carrier systems take a couple of hours to update. If it has been more than 24h and the tracking was not updated, please contact our Customer Service team at customerservicegroup@jemsecurity.com
A: Your shipment should be delayed due to climate events or other problems. Please contact the designated carrier for more information.
A: You can request a return on your profile page, going into Purchases > Purchase History. Select the order you want to return, and on the order page, click on “Request a Return”. You can also contact our Customer Service team at customerservicegroup@jemsecurity.com. For more information on our return process, please access our full policy here.
A: Please contact our Customer Service team at customerservicegroup@jemsecurity.com. They will give you the next steps to get this problem fixed as soon as possible. For more information about our warranty policy, please check our Terms and Conditions page.
A: Login to your profile, go into [b]Purchases > Returns[/b], set your date filters, and check the return you need an update.
A: Login to your profile, go into [b]Billing > Invoices[/b] and check the invoices for all your purchases.
A: Login to your profile, go into [b]Billing > Print a Statement[/b], set your date filters, and get your statement.
