Welcome to our Frequently Asked Questions. Here you can find recurrent questions from our clients that can easily be solved.
If you have a question and can’t find it here, you can always open a support ticket on our Help Page, or feel free to contact our support at firstname.lastname@example.org
A: All the products we have in stock are marked as “In Stock” on the product page. If it’s not, there is a chance that we don’t have it available. You can also give us a call and ask for our lead time.
A: To confirm the ETA on a product you can contact us via chat, phone number, or send us an email at email@example.com.
A: Yes, you can set a Stock Notification on the item’s page.
A: With the [b]“Quick View”[/b] feature on our website, you can add products to a personal quote. You can also request a quote by contacting our team at firstname.lastname@example.org.
A: Login to your profile, go into [b]Purchases > Reorder Items[/b] and check the items you need to reorder.
A: For technical assistance, one of our sales representatives will be happy to help you out. You can give us a call or contact our team at email@example.com.
A: Login to your profile, go into [b]Purchase History[/b] and check the order you need an update.
A: Login into your profile and check it. If it was shipped, there will be a tracking number.
A: If you haven’t checked out yet, log in to your profile. In the Overview section, you’ll be able to see the addresses and change them if necessary. If your order was already placed, please contact us by phone or at firstname.lastname@example.org.
A: If your order wasn’t shipped yet, it can be expedited. Please contact our Customer Service team at email@example.com to request expedited shipping.
A: Yes, we ship worldwide. Please contact our team at firstname.lastname@example.org for more information on international shipping.
A: Yes, if your order is partially in stock and you don’t want to wait for the back-ordered items, we can do partial shipping for you. Give us a call or contact us at email@example.com.
A: Our customer service team contacts all customers with back-ordered items, to give them an updated ETA. You can look in your email Inbox for that information. If you don’t find the answer you are looking for, please contact our Customer Service team at firstname.lastname@example.org.
A: You can request a cancelation by contacting our Customer Service team at email@example.com, or alternatively, give us a call.