Thank you for buying with us!
JEM Systems refunds orders with a 5% restocking fee when the order is returned within 30 days of shipment.
A 4% transaction fee will be charged for orders that were paid with a Credit Card. If the order contains products that have to be specially ordered and we didn’t carry in stock, there will be a restocking fee of 30%.
In order to be eligible for a return, the products must be sealed and unopened, still in the original box; in the same condition that you receive it, and undamaged in any way.
Once your return request is submitted, our Customer Success team will contact you to confirm information about the order and the product’s condition.
After approval, your refund will be processed in up to 7 business days.
JEM Systems does not accept returns for orders past 30 days of shipment. In case of a product malfunctioning, products can be replaced under warranty conditions mentioned in the Terms and Conditions.
Important: In case the returned product does not fit our return policy above, it will be returned to the customer at his expense.
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
• By email: orders@jemsecurity.com
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 30 days
• The Goods are in the original packaging, sealed and unopened
The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You should send the Goods at the following address:
21410 N 15th Lane - Suite #114 - Phoenix, AZ 85027
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
